General Sales Terms and Conditions These general sales terms and conditions govern the sales made through the website www.azaro.it.

ARTICLE 1 – GENERAL PROVISIONS The website “http://www.azaro.it/” is owned by the company “POMO ANGELA” with its legal headquarters in ANDRIA, VIA GERUSALEMME 19 – ZIP CODE 76123, VAT number 08526260727, Tax Code PMONGL68A44A285Y.

Sales made through the website are governed by the applicable laws. When placing an order, the buyer acknowledges and declares that they have read, understood, and accepted the current sales terms and conditions.

In the order confirmation email, the CLIENT will also receive a link to download and archive a copy of these general sales terms and conditions, as provided for in Article 51, paragraph 1 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.

ARTICLE 2 – Pre-contractual information for the consumer – Article 49 of Legislative Decree 206/2005 Before concluding the purchase contract, the CLIENT reviews the characteristics of the goods as described on the individual product sheets at the time of selection by the CLIENT.

Before concluding the purchase contract and before validating the order with a “payment obligation,” the CLIENT is informed about:

  • the total price of the goods, including taxes, with a breakdown of shipping costs and other expenses;
  • payment method;
  • shipping costs;
  • conditions, terms, and procedures for exercising the right of withdrawal (Article 7 of these terms) as well as the standard withdrawal form in Annex I, Part B of Legislative Decree 21/2014;
  • information that the customer will bear the cost of returning the goods in the event of withdrawal.

ARTICLE 3 – Conclusion and effectiveness of the contract The sales contract is considered concluded when Azarò sends the customer an order confirmation email. The email confirming the receipt and acceptance of the order, containing information about the purchased products, a detailed indication of the price, shipping costs, applicable taxes, payment methods, and information on the right of withdrawal. The sending of the confirmation email by “AZARÒ” to the customer signifies the conclusion and formalization of the purchase contract.

AZARÒ reserves the right not to accept or process incomplete orders or orders lacking essential information.

The CLIENT undertakes to verify the accuracy of the personal data contained in it and to promptly communicate any corrections.

ARTICLE 4 – Product availability The availability of products refers to their actual availability at the time the CLIENT places the order. This availability should be considered purely indicative because, due to the simultaneous presence of multiple users on the website, products could be sold to other CLIENTS before the order confirmation.

Even after sending the order confirmation email, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically adjusted by removing the unavailable product, and the CLIENT will be immediately notified by email.

If the CLIENT requests the cancellation of the order, thereby terminating the contract, AZARÒ will refund the amount paid within 14 days from the date of receipt of the CLIENT’s decision to terminate the contract.

ARTICLE 5 – Payment method The CLIENT can make payments using only the following methods:

PayPal: The CLIENT can make the PayPal payment at the end of the order, using a personal PayPal account or choosing not to register with the PayPal service and paying securely by credit card or prepaid card. For further details and registration procedures, please refer to www.paypal.it. If the payment is not made within 2 days from the order date, unless otherwise agreed between the CLIENT and AZARÒ, the order will be canceled without notice.

ARTICLE 6 – Prices

All product sales prices listed on the website www.azaro.it are in euros and include taxes and duties.

Special offers and promotions Any special offer or promotion offered by www.azaro.it is valid until the expiration date or until the promotion’s stock is exhausted.

Discount code – Coupon The discount code represents a special promotion offered to customers; it can be reserved for everyone, only newsletter subscribers, or only customers, in which case customers will receive the discount code by email. The discount code is valid for a specific period, which will be clearly indicated in the email or on the homepage. Each discount code can be used only once unless otherwise indicated.

Shipping costs are not included in the purchase price but will be indicated and calculated at the time of the conclusion of the purchasing process before payment.

For purely informative but non-binding purposes, shipping costs are indicated as follows:

For deliveries in Italy: The CLIENT agrees to AZARÒ’s right to change its prices at any time, but the goods will be charged based on the prices indicated on the website at the time of order creation and specified in the confirmation email sent to the customer.

In case of computer, manual, technical, or other errors that may lead to a substantial, unforeseen change in the public sale price, making it excessive or clearly derisory, the purchase order will be considered invalid and canceled, and the amount paid by the CLIENT will be refunded within 14 days from the cancellation date.

ARTICLE 7 – Right of withdrawal and refund In accordance with the applicable legal provisions, the CLIENT has the right to withdraw from the purchase without penalty and without giving any reason within 14 days from the date of receiving the products.

The CLIENT wishing to exercise their right of withdrawal must inform AZARÒ with an explicit declaration, which can be sent by registered mail with return receipt.

The CLIENT can also exercise their right of withdrawal by sending an explicit declaration to the email address info@azaro.it, containing the decision to withdraw from the contract or by transmitting the standard withdrawal form in Annex I, Part B, Legislative Decree 21/2014 (not mandatory), available at the following address.

http://www.gazzettaufficiale.it/eli/id/2014/3/11/14G00033/sg

where you can also consult the full text of the implementation of Directive 2011/83/EU on consumer rights, amending Directives 93/13/EEC and 1999/44/EC and repealing Directives 85/577/EEC and 97/7/EC. (14G00033) (Official Journal General Series n.58 of 3/11/2014)

In case of exercising the right of withdrawal, the CLIENT must return the goods within 14 days from the date on which they informed AZARÒ of their decision to withdraw from the contract in accordance with Article 57 of Legislative Decree 206/2005.

The goods must be returned to AZARÒ – ANDRIA (BT) – VIA GERUSALEMME 19 CAP 76123, phone +39 328 098 1165.

The goods must be returned intact, in their original packaging, unopened, complete in all their parts, and accompanied by the tax documentation. Subject to the right to verify compliance with the above, AZARÒ will refund the amount for the products subject to withdrawal within a maximum of 14 days, including any shipping costs.

In accordance with Article 56, paragraph 3 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, AZARÒ may withhold the refund until the goods are received or until the CLIENT has provided evidence of returning the goods.

AZARÒ will make the refund using the same payment method chosen by the CLIENT at the time of purchase.

In the event that the package arrives visibly damaged, please refuse it with a reservation. Otherwise, no refund can be requested.

ATTENTION: It is essential to provide a delivery address where someone is always present to receive the package. AZARÒ ships with the GLS express courier service, so the goods are delivered 24/48 hours after shipment, and you will receive tracking information by email. Therefore, in case of an incorrect address or non-receipt of the package at the specified location, AZARÒ reserves the right to charge the customer any storage fees.

Special delivery conditions and times must be agreed upon in advance by email or by phone between the CLIENT and AZARÒ and accepted by both parties.

The goods travel at the CLIENT’s risk. In the event of refusal of the package, AZARÒ may request the CLIENT to reimburse the total shipping costs and expenses incurred for the return of the package to the sender.

The delivery times indicated on www.azaro.it apply to products in stock and are not binding as they may be changed in case of actual needs. AZARÒ reserves the right to deliver the products from the same order in multiple shipments at no additional cost to the customer.

ARTICLE 8 – Delivery method Special delivery conditions and times must be agreed upon in advance by email or by phone between the CLIENT and AZARÒ and accepted by both parties.

The goods always travel at the risk and expense of the CLIENT.

AZARÒ will not be responsible for any delays or damages due to transportation. In the event of refusal of the package, the company may ask the customer to reimburse the total shipping costs and expenses incurred for the return of the package to the sender.

ARTICLE 9 – Liability AZARÒ assumes no responsibility for malfunctions due to force majeure or unforeseen circumstances, including those arising from malfunctions and failures of the internet network, in the event it is unable to fulfill the order within the time provided in the contract.

AZARÒ guarantees the physical integrity of the products at the time of delivery.

Any possible defects must be reported by the customer, under penalty of forfeiture, within 14 days from the date of delivery. The customer is entitled to the replacement of damaged products after their return. The shipping costs required for the replacement will be borne by the customer.

ARTICLE 10 – Cookies The website www.azaro.it uses “cookies.” Cookies are electronic files that record information about the customer’s navigation on the site (pages viewed, date and time of viewing, etc.) and allow AZARÒ to offer personalized service to its customers.

ARTICLE 11 – Entirety These General Sales Terms and Conditions consist of all the clauses that make them up. If one or more provisions of these General Sales Terms and Conditions are considered invalid or declared as such under the law, regulation, or a decision of a competent court, the other provisions will continue to have full force and effect.

ARTICLE 12 – Confidentiality The personal data required when registering on the site and placing the order will be processed, either manually or with automated tools, in full compliance with current regulations (Legislative Decree 196/03) and will not be disclosed to third parties under any circumstances. At any time, you can request their deletion or modification. The CLIENT’s refusal to provide personal data and consent to their processing will make it impossible to establish a business relationship. The owner and controller of the collected data is AZARÒ di POMO ANGELA – ANDRIA (BT) VIA GERUSALEMME 19 ZIP CODE 76123.

ARTICLE 13 – Applicable law and competent court These General Sales Terms and Conditions are subject to Italian law.

Any dispute that cannot find an amicable solution will be brought before the Trani court.

In any case, it is possible to optionally use the mediation procedures provided for by Legislative Decree 28/2010 for the resolution of any disputes arising from the interpretation and execution of these sales terms.”